mbakPrivacy Policy

This page describes what we collect when you use mbak and how we keep that data protected. Our privacy practices are straightforward: we collect only the information necessary to verify your identity, process your payments, and deliver our service. We do not sell your data. We do not share it with third parties except where required by law or essential to operate the platform.

When you register an account on mbak, provide identity documents, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on football markets (Liga 1, Piala AFF, Champions League) or live-dealer tables, you entrust us with personal and financial information. We take that responsibility seriously. Our servers use industry-standard encryption, and our staff access your data only for legitimate operational reasons—account verification, fraud prevention, customer support, or legal compliance.

This Privacy Policy applies to all users of mbak, regardless of location (Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere). If you have questions about how we handle your data, contact our support team. They can walk you through our practices or help you exercise your data rights.

What Data We Collect on mbak

We collect information in several categories. First, we gather what you provide directly: name, date of birth, email address, phone number, residential address, and password. These are required to open an account on mbak and to communicate with you about your account status, bonuses, and withdrawals.

Second, we collect identity documents for Know-Your-Customer (KYC) verification. We ask for a government-issued ID (passport, national ID, or driver license) and a proof-of-address document (utility bill or bank statement). We store these documents securely and use them only to confirm you are who you claim to be and to comply with anti-money-laundering regulations.

Third, we collect financial data related to your account activity:

• Deposit and withdrawal transactions (date, amount, payment method).
• Betting history (games played, stakes, outcomes, winnings).
• Bonus claims and playthrough progress.
• Account balance and VIP tier status.

Fourth, we collect technical information: your IP address, device type, browser, and pages visited within mbak. This helps us optimize our platform, detect suspicious activity, and provide customer support.

We do not store your full payment card details or bank account numbers on our servers. Payment information is encrypted and processed through secure third-party payment gateways. We only retain reference data (last four digits, payment method type) to link your transactions to your account.

How We Use Your Data on mbak

We use your data to:

• Operate the platform. We process your bets, settle outcomes, and manage your account balance.
• Verify your identity. We confirm your KYC documents and maintain records for regulatory compliance.
• Process payments. We route your deposits and withdrawals through payment providers and confirm receipt.
• Provide customer support. Our team uses your account history to help resolve disputes, answer questions, and handle technical issues.
• Prevent fraud and money laundering. We screen transactions against fraud databases and report suspicious activity to authorities where required by law.
• Send promotional messages. We notify you of new offers, cashback windows, and bonus opportunities—but only if you have not opted out in your account settings.
• Improve our service. We analyze aggregated, anonymized data to understand user behavior and optimize game performance, payment processing, and customer experience.

Third-Party Processors and Partners

We engage third-party service providers to operate mbak. These include:

• Payment processors: Companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank-transfer transactions.
• Hosting and infrastructure providers: Data centers that store our servers and databases.
• Customer support platforms: Ticketing and chat systems that store support messages.
• Analytics providers: Services that analyze platform usage and performance.
• Compliance and fraud-detection services: External tools that screen accounts for money laundering and regulatory violations.

We require all third-party providers to sign data-protection agreements. These agreements bind them to the same confidentiality and security standards we maintain. They may not use your data for their own purposes or share it with other parties without our authorization.

We are not responsible for the privacy practices of third-party websites or services you access outside mbak. If you follow a link to another site, that site's privacy policy applies—not ours.

Your data is an asset we protect for your benefit—not ours. We keep it encrypted, limited to what we need, and separate from the rest of the internet.

Your Rights, Cookies, and Contact Information

Your Rights Regarding Your Data on mbak

Under data-protection laws in many jurisdictions, you have rights over your personal information. We respect these rights on mbak:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If your information is inaccurate, you can ask us to correct it.
• Right to deletion: You can request deletion of your data, subject to legal retention requirements (e.g., we must keep financial records for seven years).
• Right to withdraw consent: You can opt out of promotional emails and marketing communications at any time via your account settings.
• Right to data portability: You can request a machine-readable copy of your data to transfer to another service.

To exercise any of these rights, contact our support team with your request. We will respond within standard timeframes. Some requests may take longer if they require extensive data compilation or if legal obligations prevent us from complying immediately.

Cookies and Tracking on mbak

We use cookies—small files stored on your device—to maintain your login session, remember your preferences, and track your activity on mbak. These cookies are essential to platform function; without them, you cannot stay logged in or place bets.

We also use analytics cookies to count visitors, identify popular pages, and measure campaign performance. These cookies collect anonymized data and do not identify you personally. You may disable non-essential cookies in your browser settings, but doing so may impair the mbak experience.

We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. Our cookies are used only within the mbak platform.

Data Retention and Deletion

We keep your data as long as your account is active. If you close your account, we retain essential records (transactions, identity documents, dispute history) for a minimum of seven years to comply with anti-money-laundering and tax regulations. After that period, we delete or anonymize the data.

If you request account deletion and we have no legal obligation to retain your information, we will remove your data from our active systems within 30 days. Some residual copies may remain in backups for a short period; these are retained for disaster-recovery purposes and will be overwritten on our regular backup rotation schedule.

Data Breach and Security Incidents

If we discover an unauthorized access to your data or a security incident affecting mbak, we will notify you by email as soon as practically possible. We will describe the nature of the breach, the data involved, and the steps we are taking to remediate it. We are also required to report significant breaches to relevant authorities.

We use encryption, firewalls, and intrusion-detection systems to prevent unauthorized access. Our staff undergo regular security training. We conduct annual security audits by independent third parties. However, no system is non-specific info secure; if you believe your account has been compromised, contact our support team immediately.

Contact Us About Privacy on mbak

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a privacy concern, contact our support team. We respond in English and regional languages during standard business hours. You may also reach our compliance officer directly via email for formal privacy requests.

Our privacy practices may be updated from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of mbak after the effective date constitutes acceptance of the updated Privacy Policy.